John Lewis & Partners operates department stores across the UK as well as johnlewis.com. They put emphasis on their unique ownership model and commitment to exceptional customer service.
In the changing world of retail, John Lewis are focused on competing through differentiation and innovation in three key areas – unique products, personal service and expanding into new services.
At the heart of their strategy is developing a curated and targeted assortment, which is increasingly unique to John Lewis. Key to this is a greater emphasis on their own brand ranges and on securing exclusive brands and products that our customers cannot buy anywhere else.
Their service ambitions centre around exceptional Partner-centric service and experiences. John Lewis are empowering Partners through technology and investing in Partner skills to tap into the burgeoning customer demand for trusted advice and expertise in fashion and home. With services like Personal Styling and the Experience Desks that sit in the centre of their shops, they are bringing a new level of personalised, curated shopping to the high street.
John Lewis’ professional stylists will join the Fashion District Festival to hold three back-to-back interactive sessions that cover their day-to-day work life and backgrounds in the fashion industry. The stylists will share insights on capsule wardrobes (using fewer items with different combinations to create a wide variety of looks), the use of sustainable materials, and products and brands stocked in store across menswear and womenswear at John Lewis.